Cruise Vacation Protection Plan Plus

Through our trusted partner Trip Mate, we offer a Cruise Vacation protection plan that include benefits such as trip interruption, trip delay, accident and sickness medical expense (COVID is treated as any other sickness), baggage and personal effects, missed connection and more. For frequently asked questions for COVID-19 Related Claims under the Travel Protection Plan click here: https://www.tripmate.com/pdf/covid_faq.pdf.  You can review the full plan documents here: https://www.tripmate.com/wpUF416 and should contact Trip Mate directly with any specific coverage questions.

Travel Agent Commission Protection Included
Cruise Vacation Plan Plus includes travel agent commission protection at no additional fee. Commission Protection is up to $100 per person for cancellations due to non-covered reasons, and 100% of commission for cancellations for covered reasons. Cruise Vacation Protection Plan Plus must be included for all travelers on the booking and be paid in full with initial deposit/payment for your trip. The booking must be paid in full at time of cancellation and must be cancelled in full to receive commission protection. Claims for commission must be made via email within 10 business days of cancellation for plans purchased on or after March 11, 2020. Travel Advisor Commission Protection is provided by Journese and is not an insurance benefit.

Part A: Cancel For Any Reason Waiver (provided by Journese)*:

The travel protection plan includes a non-insurance Cancel For Any Reason Waiver that must be purchased at time of booking, and cannot be purchased with a Future Travel Credit (FTC). Our comprehensive cruise protection plan offers benefits, coverage and assistance services designed to meet travelers’ needs at affordable rates for cruises purchased through Journese should they need to change OR cancel their trip prior to departure.  Please see Part A of the plan document for full details.

What We will do under this Waiver: If you cancel Your Trip for any reason before the scheduled Trip departure, we will waive Our corresponding cancellation penalties and reimburse You in cash or in Journese Future Travel Credits (depending on Your reason for cancellation) for the nonrefundable portion of the Trip Cost up to a maximum of $12,500.

We will also refund any additional fees that You would otherwise incur for changes to Your per person occupancy rate if a person booked with You on Your Trip cancels his/her reservation with Us before the scheduled Trip departure and You do not cancel Your Trip.

On a one-time basis, You have the option to have any supplier change fees refunded, if You make changes to Your Trip. However, the Waiver is voided after the one-time charge coverage is utilized.

Please Note: This Waiver does not cover fees or costs associated with any cruise line promotional airfare offers, any transportation, accommodations, or other travel services that are not arranged by Journese. Any amount payable under this Waiver will be reduced by the amount of any Trip Cancellation amounts paid or payable under any other travel insurance or travel protection plan providing Trip Cancellation benefits.

How You are reimbursed under this Waiver:

If You cancel Your Trip before the scheduled Trip departure for any of the Specified Reasons, listed under Part A of the plan documents ,which first occur after Your purchase of this Plan and before Your scheduled Trip departure, We will reimburse You in cash.

If you cancel Your Trip before the scheduled Trip departure for any other reason, We will reimburse You with a Journese Future Travel Credit that can be used for future transportation, accommodations, and other travel services arranged by Us. The limitations on that Journese Future Travel Credit are explained below.

Please see Part A of the plan document for full details: https://www.tripmate.com/wpUF416

This Cancellation Waiver Benefit does not cover no-shows or occupancy upgrade charges. Journese requires notice of cancellation. This benefit covers only those Travel Arrangements purchased from Journese.

Journese travel certificates are issued in the names of the passengers in the original reservations and are non-refundable, non-transferrable, valid for one year from date of issue (but no later than 15 months from the date your Journese Travel Arrangements were cancelled) and may not be redeemed for cash.

To file a claim please contact Trip Mate, a Generali Global Assistance & Insurance Services brand at 833-297-2255, Plan UF416 or online at: www.travelclaimsonline.com

*For residents of NY, MN, MS or WA: Part A Cancel For Any Reason Waiver can be purchased separately from the rest of the plan. When purchased separately, the Part A Cancel For Any Reason Waiver is non-refundable. Contact Journese at 800-442-9244 in order to purchase the Cancellation Fee Waiver separately.

Part B: Post-Departure Travel Insurance benefits (underwritten by United States Fire Insurance Company) along with other non-insurance services:

A full description of insurance benefits can be found under Part B of the travel protection plan. Benefits include, but are not limited to, Trip Interruption, Trip Delay, Accident & Sickness Medical Expense and Baggage and Personal Effects. Part B also contains non-insurance travel assistance services, available to you 24/7 offering help with anything from hotel arrangements to translations services. To review the plan document as well as important disclaimers, please visit http://tripmate.com/wpUF416. To file an insurance claim please contact Trip Mate, a Generali Global Assistance & Insurance Services brand at 833-297-2255, Plan UF416.

Please see a summary of our plan below:

Non-Insurance Services:

Generali Global Assistance provides emergency assistance services provided by multi-lingual professionals that are available 24 hours a day to provide help, advice and referrals for medical emergencies. We will help you locate local physicians, dentists, or medical facilities, and provide services for much more.

Blue Ribbon Bags (BRB) provides a Delayed Baggage Protection service that is offered as a value-added service to enhance the customer experience when traveling. Blue Ribbon Bags will track and expedite the return of delayed airline baggage from when the destination flight lands.

Portable Personal Health Record Provided By FootprintID® - FootprintID® provides a secure solution for individuals to take control of their medical records and enables immediate access wherever they are in the world.

For additional information, view Journese Protection Plan Plus Plan Documents.

** 2024 HOLIDAY TRAVEL DEPARTURE DATES: February 14, February 16 - 19, March 23 - 31, July 3 - 7 and December 16 - January 1, 2025
** 2025 HOLIDAY TRAVEL DEPARTURE DATES: February 14 - 19, April 13 - 20, July 3 - 6 and December 16 - January 1, 2026
** 2025 HOLIDAY TRAVEL DEPARTURE DATES: February 14 - 18, April 4 - 11, July 2 - 6 and December 16 - January 1, 2027

The travel protection plan cost consists of a Part A non-insurance Cancel For Any Reason Waiver (provided by Journese) and Part B insurance benefits (underwritten by United States Fire Insurance Company) along with other non-insurance services including travel assistance services, Blue Ribbon Bags, and FootprintID^®.

This advertisement contains highlights of the plans, which include travel insurance coverages underwritten by United States Fire Insurance Company under form series T7000 et. al and TP-401 et. al. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2022. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. The plan also contains non-insurance services such as Travel Assistance Services provided by Generali Global Assistance, Blue Ribbon Bags and FootprintID®. As well as a non-insurance Cancel For Any Reason Waiver provided by Journese. Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the plan, including an exclusion for pre-existing conditions. Insurance coverages are subject to the terms, limitations and exclusions in the plan, including an exclusion for pre-existing conditions. In most states, your travel retailer is not a licensed insurance producer/agent and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions, and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. Your travel retailer maybe compensated for the purchase of a plan. CA DOI toll free number: 800-492-6116 or 410-468-2340. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate, a Generali Global Assistance & Insurance Services, P.O. Box 527, Hazelwood, MO 63042; 1-833-297-2255, claimssupport@travelclaimsonline.com. We are licensed in all states. While Trip Mate markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Trip Mate, and Trip Mate does not receive compensation from USF for providing the non-insurance components of the plans.